Frequently Asked Questions

How long does delivery take?

Nartya pieces are made to order. Estimated delivery is generally 2–4 weeks; product-specific timing is shown on the product page. For full details, see Shipping & Delivery.

What is the return policy?

Returns are accepted for quality issues only. Please contact service@nartya.com within 30 days of delivery to report a quality issue and request return authorization. We do not accept returns for a change of mind or personal preference. Please review our Return & Exchange Policy for all conditions and exclusions.

How do I choose a ring size?

Use the Size Guide before ordering. If you need help with a specific design, contact Nartya with the product link and your sizing question.

Can my ring be resized?

Eligibility depends on the design and the policy terms. Please review Free Resizing before placing a request.

How should I care for my jewelry?

For everyday cleaning, storage, and product-specific guidance, read Jewelry Care & Maintenance.

Where can I learn about materials and stones?

See Our Stones for the available material information. Always check the individual product page for the details of the piece you are considering.

What warranty coverage is available?

Please read the current One Year Warranty terms for coverage and eligibility details.

How can I contact Nartya?

Email service@nartya.com or call +1 (480) 370-0894. You can also use the Contact Us page.